Terms and Conditions
of Sale of Books (Print and Digital)

These Terms and Conditions of Sale (“Terms”) explain how we sell books (including digital versions) to our customers. We have written them in clear, straightforward English so they are easy to understand. They apply to all orders for our books, whether placed through our website, by email, phone, post, or in person. They also cover both physical (print) books and any digital (ebook) editions we sell. By placing an order with us you agree to be bound by these Terms. Please read them carefully before you buy. If you have any questions, contact us before placing your order.

1. About Us

Alexander Bernhardt Publishing Company – UK works in partnership with Verlag Alexander Bernhardt to disseminate within the United Kingdom and the Republic of Ireland the works of Oskar Ernst Bernhardt which he wrote under the name Abd-ru-shin. The publishing company is registered in England and Wales under company number 9641746. Our registered office is at 23a Hamilton Road, Sidcup, Kent. DA15 7HB. United Kingdom.

You can contact us by:

2. Placing an Order and Forming a Contract

You can place an order with us through our website checkout, by email, phone, post, or in person (including at events where we are present).

When you place an order:

We only accept orders for delivery to addresses within the United Kingdom (UK). We reserve the right to refuse or cancel any order (for example if the delivery address is outside the UK, the book is out of stock, there is a pricing error, or we suspect fraud). If we cancel an order, we will refund any payment you have made.

3. Prices and Payment

All prices shown on our website or in our communications are listed in British Pounds (£). Delivery charges (if any) are shown separately at checkout or provided on request.

We accept payment by the methods shown at checkout or otherwise agreed at the time of order (typically major credit/debit cards, PayPal, bank transfer, or other secure methods we offer).

Payment is taken when we accept your order (or immediately for digital downloads). For pre-orders we follow the specific rules set out in Section 5 below and we will always make the payment timing and expected release date clear before you complete your order.

We use secure payment processors, and we do not store your full card.

4. Delivery and Collection

We aim to dispatch physical books within 2–5 working days of accepting your order (or as shown at checkout or in your order confirmation). Delivery times are estimates only and are not guaranteed.

We only deliver to addresses within the UK. We do not accept orders for delivery outside the UK and will not fulfil or ship to international addresses. Delivery costs within the UK are shown at checkout.

Risk in the goods passes to you when the book is delivered to the address you gave us (or when you collect it). Title (ownership) passes to you only when we have received payment in full.

If you choose to collect from us or from an event, we will agree a time and place with you. Please bring your order confirmation.

You are responsible for providing a full and accurate postal address. We reserve the right to charge for redelivery if the details you provide are incorrect.

5. Pre-Orders

We may offer certain books for pre-order before their release. Pre-orders help us plan production and give readers early access to upcoming titles. They are subject to the additional terms below so that everything is clear and fair.

Expected release date: We will always display the expected month (or a more precise date when known) at the time you place your pre-order. This is an estimate only as publishing schedules can change due to production or other factors beyond our reasonable control.

Payment for pre-orders: We may take payment either when you place the order or when the book is ready for dispatch. We will make the applicable payment timing clear before you complete your purchase. If we take payment early and the release is significantly delayed, you may cancel your pre-order at any time before dispatch and receive a full refund.

Delays and updates: If the release date moves by more than a few weeks, we will email you with the new expected date and give you the choice to keep your pre-order or cancel for a full refund (including any standard delivery charge paid). We aim to communicate any material changes promptly.

Cancelling a pre-order: You may cancel your pre-order at any time before dispatch by contacting us (email is sufficient). We will provide a full refund of everything you have paid, usually within 14 days. After dispatch, the normal returns and cooling-off terms in Section 6 apply.

Digital pre-orders (ebooks and audiobooks): Once we begin delivering your digital content (for example when you start the download or streaming), you lose the right to cancel, in line with the usual terms for digital purchases. We will make this clear at the time of ordering.

We value your patience with pre-orders and will do our best to keep you informed. If a title is cancelled entirely before release, we will automatically refund everyone who pre-ordered in full.

6. Returns, Cancellations and Refunds (Your Consumer Rights)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance contract (orders placed via our website, by phone, email or post orders) within 14 calendar days without giving any reason.

The 14-day cancellation period starts the day after you (or someone you nominate) receive the physical book. For digital content it begins the day after we confirm your order.

To cancel, contact us in writing (email is sufficient) with your order number and clearly state that you wish to cancel. You must return the book(s) to us within 14 days of telling us you are cancelling. The book must be returned in its original packaging, unused, and in the same condition as when it was supplied. You are responsible for the cost of returning the item unless it is faulty.

We will refund the price you paid (including standard delivery costs) within 14 days of receiving the returned book or proof that you have sent it back. Refunds are usually made to the original payment method.

Exceptions: You cannot cancel a digital purchase (such as an ebook or audiobook) once downloading or streaming has begun. By starting delivery of the digital content, you acknowledge that you lose the right to cancel.

If you change your mind after the 14-day cancellation period has ended, we may accept a return at our discretion, but this is not a legal right.

7. If Your Book Is Faulty, Damaged or Not as Described

Under the Consumer Rights Act 2015, books must be of satisfactory quality, fit for purpose, and as described. If the book(s) you receive is faulty, damaged on arrival, or not as described, please contact us as soon as possible (ideally within 14 days).

We will arrange a replacement, or a full refund (including return postage) at no cost to you.

Please keep the book and its packaging so we can inspect it if needed. Photos of damage are very helpful, and we may ask you to provide them.

8. Our Liability to You

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We will not be liable to you whether in contract, tort, negligence, breach of statutory duty or otherwise for loss of profit, revenue, use, anticipated savings, goodwill, reputation or opportunity, financial or other economic loss or any indirect or consequential loss or damage, costs or expenses whatsoever or howsoever arising from or in connection with these Terms.

For the avoidance of doubt, we are not liable for any delay, failure to perform, or loss arising from our inability to fulfil our obligations where the cause is an event outside our reasonable control.

We do not exclude or limit our liability for:

Subject to the above, our total liability to you for any claim relating to a book or these Terms is limited to the price you paid for that book (or the total of your order if multiple books are affected).

9. Intellectual Property

The copyright and all other intellectual property rights in the books we publish and/or offer for sale belong to the author(s) or their licensors, or to us where we own the rights. You may not copy, reproduce, distribute or otherwise use the content of our books beyond normal personal reading without the copyright owner’s permission.

All content on our website (including text, images, logos, design and layout) belong to us or our licensors. You may view and print pages for your personal use only. You must not copy, modify, distribute or commercially exploit any part of our website content without our prior written permission.

If you believe any content on our website or in our books infringes copyright or other rights, please contact us immediately so we can investigate.

10. Data Protection and Your Privacy

We collect and use your personal data (such as your name, address, email, payment details, order history) only as necessary to process and fulfil your order, communicate with you, and meet our legal obligations. We handle your data in accordance with UK data protection law (UK GDPR and Data Protection Act 2018).

Full details of how we handle your data are set out in our Privacy Policy, which is available on our website or on request. By placing an order, you consent to us processing your data for these purposes.

You have legal rights in relation to your data including the right to access, correct, or request deletion of your data. Please contact us if you wish to exercise any of these rights.

11. General Provisions

Governing law: These Terms and any contract between us are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales. If you are a consumer in Scotland or Northern Ireland, you may have additional rights to bring proceedings in your local courts.

Changes to these Terms: We may update these Terms from time to time. The version in force at the time you placed your order will apply to that purchase. Any significant changes will be notified on our website or in order confirmations.

Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Entire agreement: These Terms (together with any order confirmation and our Privacy Policy) set out the whole agreement between us for the sale of books. They replace any earlier discussions or promises (except for fraudulent statements).

Nothing in these Terms affects your statutory rights.

12. Contact Us

If you have any questions about these Terms, your order, a return, or anything else, please get in touch, we are happy to help.

Email: info@alexander-bernhardt-uk.com

Post: 23a Hamilton Road, Sidcup, Kent. DA15 7HB. United Kingdom.

Phone: +44 (0) 208 308 9575